Customer Feedback Received

Our Feedback

Here's a selection of our recent customer feedback, including direct comments received:

Just wanted to say a big thank you to both of you for all of your hard work transforming our kitchen. You have done a great job and you are a great team. Thank you so much. - Sue and Glyn (Transformation of kitchen cabinets)

Thank you very much for the delivery.  It fits perfectly into our kitchen and is very sturdy.  It was very well packaged. Kind Regards  - Anwen (Farmhouse table and slat back chairs)

Hello Joy, Thank you so much! They've arrived and are in place! Really chuffed and look great, thank you so much. Fit the space perfect, properly maxed out! Thanks also for the care instructions and touch up pots. Many thanks again!  - Brendan & Karen (3 Stag Minstrel chests of drawers transformed)

Hi Joy, just to say I really love the piano now it's in situ. It is the perfect colour, it blends in so well with our room... thank you for the care and attention taken when painting, I really appreciate it and the cleaning of it, you have gone above and beyond what I expected. I just wanted you to know that I think you have done an exceptional job with an old piano. Thank you so much again  - Carol (upright piano)

Hi Joy. Thank you so much for the lovely furniture, I am delighted with it xx - Chris (bespoke French style dining set with custom tulipwood oval pedestal table and tv unit)

Thank you. We love the wardrobe, great quality and service. - Emma-Jane (Bespoke entrance hall cupboard / wardrobe)

Hi Joy, we received the Swedish Grey cabinet absolutely fine and Mette is loving it so much. She has moved her favourite items into it for display. Thank you so much for your efforts on this. - Hanne (Display cabinet sourced and transformed)

Dear Joy, Thank you so much. Table and chairs are beautiful. Fairies definitely waved their magic wand. X - Karen (Bespoke table and 6 Louis style dining chairs refinished)

Dear Joy, Arrived safely and looks great, colour is perfect, lovely finish. We are likely to have another order for you in the new year (when we've saved up a bit 🙂) All best, Graham (refinish customer's own antique furniture and supply refinished sourced antique chest)

Good evening Joy, hope you're well. Lynne and I are so pleased with the work carried out, the colour is perfect and as you say better in real life than the pictures. The table top actually matches our Ochre chair. It has been a pleasure doing business with you from start to finish, thank you for your professional advice, much appreciated. Kind regards Anthony. (Refinish customers' own Stag Minstrel dresser, dining table and chairs.)

Hi Joy, Just to say we’re absolutely delighted with our furniture. It took a while to get it all up to the loft and assembled but we’re there now and it looks fantastic. Hard to believe it’s the same furniture as before! Thanks for all your help and advice along the way - Lindsi - (own Stag wardrobes etc refinished)

Good morning Joy, The tables arrived safely yesterday and they are fantastic. Just what I wanted - the colour is perfect - black with just enough maroon in it to pick up the reds in the cushions etc. I am very fond of Stag furniture but I think the painted finish you have achieved is far better than the original. I must also congratulate you on the packaging - awesome! Thank you very much - Rosalind (Paean Black Stag Minstrel bedside chests)
Dear Joy and David, We would like to thank you for the excellent workmanship on the dresser. We are absolutely delighted with the beautiful result. Kind Regards - Sandra and Jim (refinish customer's own Old Charm oak dresser)
Hi Joy, The wardrobe is here in its new room, doors on and filled up!!!!! The van driver was an absolute star and helped us bring it in!!
Thanks for EVERYTHING -
Sophie (Stag 3 door wardrobe to special order)
Thank you so much for the chair it’s absolutely stunning we love it - Sammii (Reupholster customer's wingback armchair in modern fabric).
Hi Joy, Just to say all great with the wine rack. Really happy with it and just need to buy some extra wine now to fill it up! Thanks again for your assistance. No doubt will come back to you again in the future. Regards Ronnie (custom made tall wine rack) 
Hi Joy, Thanks so much for delivering the drawers. The colour and finish is lovely and just what I had hoped for. Best wishes - Sue (refinish customer's own bedside drawer chests)
Hi Joy,  Just letting you know that the drawers have arrived today and I’m absolutely thrilled with them. They are a beautiful piece of furniture, a testament to Fettling Fairies talents. I only wish you lived a bit closer, I would definitely be a regular visitor! Thanks again
Jo (Retro chest of drawers)
Hello Joy, Just to say that my merchant's chest is now beautifully installed and already three-quarters full! The driver was very helpful 
Thanks for all your help every step of the way. Best Regards  - 
Robin (19 drawer merchants chest to special order)
Hi Joy, Just a quick note to say how pleased we are with the furniture. The finish is superb and the packaging was absolutely perfect and prevented any damage. The touch up paint is appreciated and we will certainly look after the items. I will certainly be recommending you to friends and family. Good luck for the future in 2020 with your business. Kind Regards, Steve  (7 Stag Minstrel items and a vintage wardrobe)
Hi Joy, All delivered, unpacked and revealed. They look stunning. I am more than happy with the look and the quality of work. You have done an amazing job and the furniture really has been transformed. My husband, who I can say is rarely moved to effusive comment on furniture and fittings, is similarly delighted with the way the two pieces both look. Throughout the whole process, from initial conversations with you, to Dean’s pick-up and delivery, your friendliness and professionalism have been exemplary. Sincere thanks. - Mary (Customer's own display cabinet and court cabinet refinished)
Hi Joy, Just wanted to let you know how pleased we are with the wardrobe - it's beautiful and so carefully painted. It’s in my daughter’s nursery and she loves it! Your delivery driver was prompt, friendly and helpful too. Many thanks, Katy (Late Victorian Compactum Wardrobe FF742)
Hi Joy, just wanted to drop you a note to let you know how happy we are with the furniture! Beautifully restored pieces and such a lovely finish.  The items look amazing in our room and we are so happy with them and the overall service you have provided. I will definitely be looking to purchase again and spreading the word of you fab work! Thanks again  Nicole (Stag chest and bedsides)
Hello Joy, I just wanted to let you know how thrilled I am with the dressing table.......and thank you for shipping it most brilliantly with all its protective packaging. Very best regards Tori - Stag Minstrel dressing table with stool.
Joy & David, Thank you so much for our 'new look' furniture. We are so pleased with everything and it was a pleasure to meet you both.  Anna & John (a number of customers' own pieces refinished).

Hi Joy, Chantelle absolutely loves the bedside cabinets, Thank you so much.  Alison (refinished stag cabinets).

Hi Joy, I have unwrapped our furniture and we are both so happy with it. It looks absolutely beautiful and makes the dining area look very elegant. We can't thank you enough for your brilliant workmanship, it is of a very high standard. The chairs are so comfortable and the grain on the table top is beautiful and I love the china cabinet. One very happy customer looking forward to having Christmas dinner at our new table. - Kay and Mark (multiple bespoke items)

They are amazing! They fixed a broken chair and I couldn’t see the fix. They fixed a broken roll top desk. Perfect! And they took our old scratched dining table, made it like new AND extended the legs by 2 cm so now the new chairs (with arms) will slide underneath. Very good service and reasonable prices. - Robert Tweed

Joy and her family are doing great styling to classic furniture makes. Keep up the excellent work. - John Guest

Joy has been an absolute pleasure to deal with, a very helpful and lovely lady! - liltiss01 (Large 7ft Pine Table and 8 Farmhouse Chairs 6 New 2 Carvers Refurbished )

Hi Joy, I can’t begin to tell you how happy we are with the furniture! I’m over the moon x its even better than we expected. Thank you so much and I’m sorry we weren’t here when you arrived, please pass on our thanks to everyone involved in making our home a brighter place to live. Once again thank you. - Cherie (refinish several items customer's own furniture)

Dear Joy, ... throughout the process, I have been delighted with how patient and helpful you have been and I would not hesitate to come back to you and to recommend The Fettling Fairies to friends and family, so thank you. Both pieces were wrapped well and were easy to get upstairs and into the room and once there, David's instructions were very easy to follow. So, thank you Joy. - Kirsty (custom Stag Tallboy)
I am so pleased with the table and chairs and it is being admired by everyone that's been round to look at it. Many thanks for delivering it personally, it was lovely to meet you both. I will certainly be passing your website to others.  Kind regards, Michelle (Custom order - formal dining table + 6 chairs)

Hi Joy, the dressing table has been delivered safely by Dean, despite the dreadful weather conditions and I am totally delighted with it! I also appreciate how well it was wrapped up. Kind regards, Jo (Edwardian Dressing Table)

Love my dresser lovely people to deal with highly recommended thank you so much billie19730 (Ducal Solid Pine Victoria Country Dresser/ Sideboard/Kitchen Cupboards/Drawers )

Hi Joy! Just thought I would send you a quick message to say I have received the console table and we love it! Our hallway is finally done! So chuffed with the end results thank you so much! Many thanks Felicity (Console table to special order)

 I just love it. Nicely situated in the bathroom. Such a professional job as always. Judith (Customer's own Stag chest to special order)

Huge thanks to the lovely folk at The Fettling Fairies for such a great makeover. We love it. Gill (Customer's own wine rack refinished to special order)

Hello Fettling Fairies, I just wanted to say that my dressing table is FABULOUS! I thought it would be lovely, but you have done an amazing job. I'll be in touch soon regarding the next piece for you to work your magic on. Best wishes, Helen (customer's own vintage dressing table refinished)

I’m very proud to say that I’m the owner of this amazing piece of furniture. As well as being absolutely delighted with it, I would add that The Fettling Fairies have been a pleasure to work with over the past couple of months. I would recommend Joy & David without hesitation. Thank you, it looks amazing! x Jo Brady (New Made to Order Entrance Hall Cupboard)

Fantastic item, really beautiful and well made, lovely ebayers, thank you! - electric*moon (New Solid Pine Pedestal Dressing Table/Desk Painted to Order Any Colour Choice)

I can highly recommend this company, I ordered a merchants chest and the quality and finish is perfect, Joys customer service is outstanding, Ben the delivery man was amazing and so helpful, the only problem being I am now obsessed with searching the site everyday. Thank you Fettling Fairies. - Cathy (Merchant's Chest)

Beautifully reinvented our much loved but old & outdated furniture. From collection to delivery in just a couple of weeks. Fab bespoke service - we are very pleased and proud of our "new" chic dining room! Thank you so much will recommend to family and friends - Faye (own dresser and corner unit refinished to special order)

Hello Joy, We love our table & chairs!! Thank you so much! - Dee (Hardwood pedestal table and beech chairs)

Hi Joy. Thank you very much for the table and chairs. We're really pleased with them and the colour is perfect. - Linda (refinish own table and chairs)

Thank you Fettling Fairies I am so in love with my new dresser - Carole (Oak dresser to custom order)

Hi Joy, thank you so much for bringing my absolutely beautiful table and chairs, you are so so good at what you do, nobody will have what we have got, we love it. I have told everybody about you and your web site. Good luck for your business, you cannot fail. - Nicky (Round Oak Block Pedestal Table and 4 Oak Chairs)

Hi Joy, Just to say thank you. The chest is great and the boys love it. It has been a pleasure dealing with you and I hope to do more business in the future. Kind regards - Doreen (Travel themed Stag chest of drawers).

Hi Joy, it's absolutely wonderful. Thank you so much. I have recommended you to my friend, I hope she gets in touch. I will certainly be using you again. Kind regards - Kathy (own bed frame and chair to special order)

Hi Joy, All received and very happy with table and chairs. Thanks again - Sue (6ft pine table and 8 Chairs)

Hi Joy, We had the delivery and the table and chairs are amazing! Thank you so much! The move went perfectly smooth and your people delivering it were delightful. - Kevin (7ft table with 8 bergere chairs)

Hi Joy, Just wanted to say thank you for your help with our furniture, all arrived and unpacked Claire and I are very pleased with the table and dresser.  We will certainly recommend you to others and happy to be a reference should you ever need it. - Richard (custom order of table, chairs and dresser)

Hi Joy, The pew is here & I'm absolutely delighted with it! Thank you very much. - Sarah (6ft Pew to special order)

Totally Perfect Thank You, Top Class Service x - April Fletcher  Prillys Pantry (Pot Board Dresser)

Hello Joy, Oh they are perfect...absolutely perfect. I love the choice of colour!  Thank you so much, I appreciate how much work goes into this. I had no doubt you would pull it off... Many thanks,  - Carol (custom order of Stag Minstrel Chests, Dressing Table, Wardrobe, Bedside, Headboard )

Perfect this is how Ebay should work from start to finish Many thanks again 10* - Stephen (4 Dining Chairs)

Received with thanks the lovely dresser on Wednesday. Looks superb and extremely happy with my purchase. - Paula (Antique Dutch Dresser)

Hello Joy, Opened the cabinets this evening and they are brilliant thank you for taking the time to find a courier and supply them to me.  - Gary (Pair of bedside cabinets)

Just a note to say the dresser is absolutely delightful. Many thanks for such a good job - Peter (Corner dresser to special order)

Hi Joy, Table and chairs are adorable. Many thanks! - Peter (Farmhouse Table and chairs in Pale Linen)

Omg they are awesome! They are better than I expected and hoped for! So comfortable as well! Thank you again Joy, we can see and appreciate how much hard work and skill had gone into them. - Claire (Silver dining chairs with zebra print upholstery to special order)

Hello Joy, The table and chairs arrived this afternoon and they're beautiful. Thank you very much. - Brian (Pine farmhouse table and chairs to special order)

Perfect!! Silver-surprises (Country Pine Dresser/Sideboard/Kitchen Cupboard Has Spice Drawers)

Very impressed with the product and the seller.Would definitely recommend them - nmcdonal_123 (Solid Pine 5Ft Farmhouse Table With 2 Drawers and 6 Chairs)

Dear Joy, We are so excited to have the chairs and table. Absolutely love it all. Thank you for everything, it has been such a pleasure to work with you. Kind Regards - Shruthi (Upholstered antique chairs and table to special order)

Very pleased with the chest of drawers, excellent service from begining to end - flueclips (6 Drawer Stag Chest With Lined Drawers)

Hi Joy, I received the furniture yesterday and I love it. The couriers who delivered it were great too. Thank you for everything, fantastic service all round. Kind regards Katherine (Stag furniture to special order)

Hi Dave. The table and chairs arrived tonight, could not be more delighted.The couple that delivered it I have to say are two really lovely people. It has been an absolute pleasure. Many Many Thanks Barry and Theresa (Round pine table and 4 wheelback chairs)

Hi Joy, Just wanted to let you know that the table and chairs arrived safe and sound just now. A big thank you – they are exactly what we hoped for, and look great. The service you provided was incredible, at a brilliant price, and the delivery guys were great too! We’ll come to you first any time we need furniture… Tina (farmhouse table and chairs to special order)
So pleased with purchase. Fab ebayer. Smooth transaction - Clare (Solid Pine Farmhouse Table With Thick Top and 6 Chairs )
Hi Joy, Thank you very much indeed for the wardrobe, it looks fantastic and just as I'd hoped. Thank you also for the wonderful service you provided throughout the process! I wouldn't hesitate to use your company again and to recommend you to others. - Elizabeth (vintage wardrobe specially sourced and refinished for customer)
Hi Joy, Just wanted to say a big thank you. Table and chairs were delivered yesterday as planned and they are beautiful. Very happy customer! - Sarah (Special order of Fiddleback chairs and a farmhouse table).

I love my table and chairs . I'm so happy with them - Diane (Extended Oval Pine Pedestal Table and 6 Beech Chairs)

Hi Joy, the furniture is absolutely perfect, thank you. Georgina - refinishing customer's own sideboard, bedside tables and oak desk.

Lovely item of furniture. Company good to deal with and very efficient. 5116Elephant - (Large Antique Victorian Dressing Table in Laura Ashley Pale Linen Lined Drawers)

A*** seller. Highly recommend. Received very quickly. A pleasure. Thank you flickit69 -(Shabby Chic Bookcase/ Display/ Storage/ Drinks Cabinet Hand Painted )

Superb item, seller was a pleasure to deal with and the delivery service A1 gadget-daemon -(Tall Antique Solid Wood 6 Drawer Chest With Original Handles in French Grey )

Once again thank you so much for my lovely table and chairs, I love them and they suit & match my kitchen perfectly. Christine B

Excellent dresser. The finish perfect . koimann10 -(Beautiful Solid Pine Country Dresser Painted in Adam Cream)

Just as described and just what I wanted. cazsper -(Shabby Chic Distressed Solid Pine Tall Drawer Chest French Grey)

Great friendly sellers. A pleasure to do business with elaineksgs -(4 Top Quality Large Solid Oak Chairs Very Robust Built To Last)

Thank you very much for the work you've done!! I'm very happy with all the bits and I do love the winder! I'm sure we'll be back! Gemma S

Excellent - item was better than the photos + seller included a pot of paint lambaysha -(Beautiful Antique Victorian Mahogany Dressing Table With Pot Stand and Chair)

Gorgeous table and chairs. Delivery was perfect and packaged well to protect. Thx cocrodile -(Solid Douglas Fir Pine Farmhouse Kitchen/Dining Bench Table and 6 Chairs)

Lovely dresser we are very happy. Thanks for the paint sample too. al_bertnod -(Hand Painted Country Dresser in Moonstone With Oak Top and Lots of Storage )

Stunning cabinet. I absolutely love it and would definitely recommend. sorbet0106 -(Beautiful and Versatile Storage/ Drinks Display Cabinet/ Bookcase With Lights)

Stunning!!! Love my new table.would buy from seller again.....already looking! thenaylors1-(Victorian Extending Dining Table Wind-Out And 6 Antique Chairs Refinished)

Many thanks again for the quick delivery of the table and chairs, we absolutely love them and can't wait to get the kitchen sorted so we can start using them! Gemma & Steve

Thanks for delivering. I love it! lisadd55 (VintageTall Chest of Drawers With Beautiful Butterfly Decoupage Hand Painted )

Lovely dressing table. very happy! tdautaras (Vintage 1930's Dressing Table and Chair in Laura Ashley Pale Linen)

Great service, great item, great people, we love it thanks wayneeburacum -(French Inspired Table and Chairs Upholstered in Gorgeous Toile De Jouy Fabric )

Stunning item, excellent service and communication, very happy! many thanks! lavender1243 -(1930's Sideboard/ Buffett With Glass)

The bedside cabinets are just perfect and the stool is lovely in that fabric. So thank you. Chris S

Fantastic purchase! Friendly service great comms highly recommend davidmathewthirkell -(Alice in Wonderland Stag Dressing Table With Glass Top and Bevel Shaped Mirror )

Stunning item and beautifully painted. Even got a little pot of matching paint! Alicaro86 -( Hand Painted Console Table in Moonstone )

Lovely ebayers, excellent service - delivered right to my kitchen – great!! katiemcnulty1 -(Solid Pine Farmhouse Table and Chairs)

I love my desk and chair! Great seller, smooth communication throughout abbymd8 -(Greyfriars Handsome Desk with Upholstered Carver Chair )

Hi Joy, table arrived yesterday. I got back from work pretty late but was so excited I unpacked it all. It looks really beautiful. Exactly what I had hoped for! Thank you very much for organising all of this so well and for all your communication and of course for the lovely table! All excellent! Penny 

Love the set, looks great in my dining corner! Really well wrapped for delivery. Mtob8004 -(French Inspired Hand Painted Extending Table and 6 Toile Upholstered Chairs )

Absolutely love table,fantastic service and communication. Highly recommend! julesandbrownie -(Farmhouse Oak Topped Bench Table and Captain Style Painted Chairs)

Thank you ...just gorgeous and fantastic service. Absolutely thrilled. Recommend debbieharryc -(French inspired Country Display Cabinet/ Bookcase)

absolutely beautiful, thankyou so much kjs1kirsty -(Solid Pine Farmhouse Table and Chairs in Laura Ashley Eau De Nil)

Fabulous ! Fabulous ! Fabulous ! Thanks so much : Perfect Ebayer :-) deborahjl1 -(Solid Antique Pine Farmhouse Table and Chairs in Laura Ashley Pale Linen )

Better than described. Fast and helpful correspondence. Gorgeous furniture. Bonkies13 -(Vintage Oak Table with Wheel Backed Chairs in Laura Ashley Pale Linen )

Hi Joy, Just to let you know that the table and chairs arrived safe and sound. They are everything I hoped they would be, you have refurbished them to a beautiful standard and they look perfect in my country kitchen. Once again many thanks. Carole

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